Terms of Service

These Terms of Service ("Terms") govern your use of the AI Parts Finder application for Shopify and the website at arcturus-consulting.com (together, the "Services"), provided by Arcturus Consulting ("Arcturus", "we", "us"). By installing the app or using the Services, you ("you" or the "Merchant") agree to these Terms. If you do not agree, do not use the Services.

1. The service

AI Parts Finder is a search tool that reads a Merchant's Shopify product catalog and lets the Merchant's shoppers find products using plain-English questions. The app adds a search widget to the Merchant's storefront and an admin dashboard inside Shopify. We may improve, change, or add features over time. Data handling is described in our Privacy Policy, which is incorporated into these Terms.

2. Accounts & installation

The app is installed through your Shopify store and authenticated by Shopify. You must have authority to install apps on the store and must comply with Shopify's own terms. You are responsible for the accuracy of the store and account information you provide and for activity that occurs under your store's installation.

3. Subscriptions & billing

AI Parts Finder is offered on paid subscription plans. All billing is handled by Shopify through Shopify's app-billing system; we do not process or store your payment-card details. Plan prices are shown on our website and on the Shopify App Store listing at the time you subscribe. Subscriptions renew automatically each billing period (monthly or annually, depending on the plan you choose) until cancelled. Applicable taxes may be added by Shopify. We may change plan features and pricing prospectively; changes will not affect the price of your current paid period.

Plan tiers may include usage guidelines (such as catalog size or a monthly search allowance). These are fair-use guidelines rather than hard cutoffs — we will not block a genuine shopper search for exceeding them. If your usage consistently and materially exceeds your plan, we may contact you about moving to a more suitable plan.

4. Free trial

Paid plans include a 14-day free trial unless stated otherwise. If you do not cancel before the trial ends, your subscription begins and Shopify bills you for the plan you selected. Trials are intended for evaluating the Services in good faith.

5. Cancellation & refunds

You may cancel at any time by uninstalling the app or cancelling the subscription from your Shopify admin. On cancellation, your plan remains active until the end of the current billing period, after which it will not renew and the widget will stop serving searches. Because billing runs through Shopify, refunds and proration follow Shopify's billing behavior. Except where required by law, subscription fees are non-refundable for partial billing periods; the 14-day free trial is provided so you can evaluate the Services before paying.

6. Acceptable use

You agree not to: (a) use the Services in violation of any law or of Shopify's terms; (b) attempt to reverse engineer, resell, or provide the Services to third parties except as expressly permitted (for example, an authorized agency plan); (c) probe, overload, or disrupt the Services or their infrastructure; or (d) use the search widget to collect personal information from shoppers or for any purpose other than helping shoppers find products.

7. Your responsibilities as a Merchant

You are the controller of your store, catalog, and customer data. You are responsible for the accuracy of your product catalog and for how you configure the widget (including any custom prompt text). You agree to maintain your own privacy policy and to comply with applicable data-protection laws in your dealings with your shoppers. You agree not to configure the widget to request personal information from shoppers.

8. AI output disclaimer

9. Third-party services

The Services rely on third parties — including Shopify (platform and billing), OpenAI (AI processing), and our hosting providers. Your use of the Services is also subject to those providers' terms, and we are not responsible for their acts, omissions, or availability. See our Privacy Policy for how data is shared with them.

10. Intellectual property

Arcturus owns the AI Parts Finder software, its interfaces, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable right to use the Services while your subscription is active. You retain all rights to your store, catalog, and data; you grant us only the limited right to process that data to provide the Services.

11. Disclaimer of warranties

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that search results will be accurate or complete.

12. Limitation of liability

To the fullest extent permitted by law, Arcturus will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the fees you paid to us for the Services in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

13. Term & termination

These Terms apply while you use the Services. You may stop at any time by uninstalling the app. We may suspend or terminate the Services (or your access) if you breach these Terms, if required for security or legal reasons, or if we discontinue the Services. On termination, your right to use the Services ends; data handling on uninstall is described in the Privacy Policy.

14. Changes to these Terms

We may update these Terms as the Services evolve or as laws change. We will revise the "Last updated" date, and material changes will be communicated through the app or by email. Continued use after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws rules. The courts located in Massachusetts will have exclusive jurisdiction, except where applicable law grants you the right to bring proceedings elsewhere.

16. Contact

Questions about these Terms: [email protected]
Arcturus Consulting, Massachusetts, United States.